Terms of service

Terms of Service

1. General Information
Welcome to the Zenaturra online store. By accessing our website and making a purchase, you agree to these Terms of Service. Please read these terms carefully before using our website. If you do not accept these terms, please do not use our services.

Company: Zeanturra
Address: Urbanizacion Monterrey 91, 46727 Real de Gandia (Valencia)
Email: zenaturra@gmail.com

2. Use of the Site
By accessing our site, you declare that you are of legal age in your country or region of residence and have the legal capacity to enter into contracts. You agree not to use our site for any illegal or unauthorized purposes and to comply with all applicable local laws.

We reserve the right to refuse service to anyone for any reason at any time and to suspend or terminate your access to our site if you violate these Terms of Service.

3. Products and Services
We strive to present the most accurate information about our products (photos, descriptions, prices). However, we do not guarantee that all information will be error-free. Product images are for illustration purposes and may not accurately represent the received product, particularly for items from third-party suppliers.

  • Product availability: Our products are available as long as they are displayed on the site. If an item is out of stock after your order is placed, we will inform you promptly, and you will have the option to choose a replacement product or request a refund.
  • Product prices: The prices displayed on the site include VAT (if applicable) but do not include shipping costs. These will be added at checkout.
    We reserve the right to modify prices without notice. The price charged will be the one in effect at the time of the order.

4. Orders and Payments
When placing an order on our site, you agree to provide accurate, complete, and current information. We reserve the right to refuse or cancel any order, especially in the following cases:

  • Incorrect or incomplete information is provided.
  • The product is no longer available.
  • There is suspicion of fraud or illegal activity related to your order.

Accepted payment methods:

  • Credit/debit cards (Visa, MasterCard, etc.)
  • PayPal
  • Other available payment methods will be displayed during checkout.

5. Shipping and Delivery
We process and ship orders within an average processing time of 3 to 6 business days. Delivery times may vary based on your location and the carrier used.

  • Shipping: Shipping fees are calculated at checkout based on your delivery address.
    Estimated delivery times may vary depending on carriers and are not guaranteed.
    We are not responsible for delivery delays caused by events beyond our control (e.g., strikes, natural disasters, customs).

6. Returns and Refunds
Our return and refund policy is outlined in our [Return and Refund Policy]. You may exercise your right to withdraw from the purchase within 14 days of receiving your order, in accordance with European legislation.

7. Data Protection
We respect your privacy and handle your personal data in accordance with GDPR. For more details on how we collect, use, and protect your information, please refer to our [Privacy Policy].

Right of access and rectification: You have the right to access your personal data and request changes or deletions by contacting us at theswiftshopcompany@gmail.com.

8. Intellectual Property
All content on our site (texts, images, logos, etc.) is protected by intellectual property laws. Any reproduction, distribution, or use without express authorization is prohibited.

9. Limitation of Liability
We do not guarantee that the use of our services will be uninterrupted, timely, or error-free. By using our site, you accept that the service may be temporarily suspended or interrupted for technical or maintenance reasons.

We will not be liable for any direct or indirect damages resulting from the use of our products or services, except in cases of gross negligence or willful misconduct on our part.

10. Changes to the Terms of Service
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the bottom of this document. It is your responsibility to regularly check this page to stay informed of any changes.

11. Governing Law
These Terms of Service are governed and interpreted in accordance with the laws in effect within the European Union. In the event of a dispute, you agree to submit to the exclusive jurisdiction of the competent courts of the EU.

12. Contact
If you have any questions regarding these Terms of Service, please contact us at:

  • Email: zenaturra@gmail.com
  • Mailing Address: Urbanizacion Monterrey 91, 46727 Real de Gandia (Valencia)

Last updated: 14/09/2024